Frequently Asked Questions
Everything you need to know about norda run performance gear.
How do I determine my correct size in norda shoes?
We generally recommend sizing up by a half size compared to your standard running shoe size, as our Dyneema® uppers offer a precise, performance fit with minimal stretch.
What is your shipping policy for international orders?
We ship globally. Delivery times vary by region, typically taking 3-7 business days. Please note that international customers are responsible for any applicable customs duties and taxes.
What is your return and exchange policy?
We accept returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please ensure the outsoles are clean and the tags remain attached.
How should I clean and maintain my norda shoes?
To preserve the integrity of the Dyneema® fabric and Vibram® soles, we recommend hand washing with cold water and mild soap. Avoid machine washing or high-heat drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and Shop Pay.
Do you offer a warranty on your products?
Yes, we stand by our craftsmanship. We offer a limited warranty against manufacturing defects. If you believe your product is faulty, please contact our support team with photos of the issue.